JUST HOW MISTAKE-FRIENDLY AND CONFLICT-FRIENDLY
IS YOUR WORKPLACE?


Trust is a huge factor in shaping workplace productivity, and openness impacts an organization’s capacity to reflect, learn, self-correct, improve, and innovate.

A CLIMATE OF SAFETY FOR RISK TAKING
Some organizations treat mistakes as learning opportunities. In these workplaces, it’s okay to admit that things didn’t turn out quite the way that you expected, and to discuss these situations with others to see what learning can be drawn from the experience. Similarly, conflict is treated as a natural process, and one that sometimes signals “change looking for a chance to happen”. Conflict is approached calmly and reasonably, with the expectation of a positive outcome.

A DUCK-AND-COVER CLIMATE
In other organizations, mistakes are not admissible, and will be covered up as quickly as possible. Any potential for learning is lost, and so is any opportunity for corrective action. In such settings, conflict is likely to be viewed as bad news, rather than being approached as an opportunity for dialogue and problem solving. The possibility for collective learning and growth goes unexplored, and the opportunity for conflict transformation is lost. Conflict here is anxiety-laden.

NOTE:  Most workplaces will fall somewhere on a continuum between these two types.
SOURCE: Marilyn Noble, People Link

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