COMMIT THE NECESSARY RESOURCES

• Recognize the magnitude of the project
• Ensure that the best people possible are recruited to work on it
• Determine the kinds of expertise that you’ll need
• How often will you need this expertise?
• Do you have these skills in-house?
• To avoid any real or perceived conflict of interest, is it important to bring them in from outside?

Determine what kinds of expertise you’ll need:

Develop incident report form
Design survey
Collect and analyze data
Develop recommendations based on data
Staff a hot line or 1-800 number
Recruit, screen, train, and support contact people
Very good interpersonal skills and nonjudgmental listening skills
Compile resources for contact people to go to
Facilitation and training skills
Conflict resolution skills
Investigative skills
Mediation skills
Counselling
Coaching
Mediation skills
Legal counsel

How often will you need this expertise?

Do you have these skills in-house?

To avoid any real or perceived conflict of interest, is it important to bring them in from outside?

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