HOW CLEAR AND CONSISTENT ARE OUR MESSAGES?

What implicit messages do employees receive from what we encourage, acknowledge, measure, reward, and invest resources to achieve?

  • Do our employees have clear job descriptions?

  • Do we practice performance management constructively?

  • Do we have a clear code of conduct with clear consequences?

  • Do we consistently model the kinds of behaviour that we hope to see?

  • Do we acknowledge and reinforce exemplary behaviour?

  • Do we have systems in place to welcome new employees and to ease their transition? (Examples: Orientation, employee's handbook, mentoring program or buddy system)

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